Openness 
  1. On request, this document outlining information handling will be available to any customer or person whose records are held by Abacus ALS.
  2. Customers have the right to view any personal data stored on them. This does not include sales history or information which may directly effect future sales negotiations.
  3. Customers have the opportunity to request removal from the contact database at any time or to refuse marketing material and other communications.
Collection of information

  1.  Abacus ALS will only collect information that is used to conduct our business functions or activities. This includes the following details:

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Name, title and position description

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Business address, business phone, fax and e-mail

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Personal data/interests related to specialised marketing & customer loyalty programs  

  1. Personal information that is not required for business or would be inappropriate is not collected.  

  2. Sensitive information or government identifiers are not collected or recorded.

 Record Accuracy 

  1. A yearly review of all records is conducted in order to identify those customers not contacted within last 12 months  

  2. These records are then forwarded to the sales representative for personal follow-up and confirmation of details and if required, customer agreement to hold records. 

  3. On agreement, customer details are continually reviewed with customers contacting the organisation by phone.  

Data Security

  1. The security of the data is ensured through implementation of the following:

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Prevention of loss of data through documented back-up Procedures

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Prevention of data being stolen through isolation and daily lock-up of all electronic records

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Prevention of hacking – no external connection to server. All external communications occur through a router equipped with a firewall.

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Prevention of manipulation of data – all access to customer data through either customer relationship management database or accounting database are password protected. The database managers can view all changes and who made them.   

Disclosure
  1. Data will not be disclosed to another organisation within the same or any industry for commercial use
  2. Customer information may be disclosed to a third party (usually another customer) as a reference or to assist in technical support or service issues. Disclosure will occur only upon verbal agreement with the customer whose records are concerned.
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