Senior Customer Care Specialist – Brisbane

  • Senior Customer Care Specialist opportunity in the medical / healthcare industry working for Abacus dx and Big Green Surgical
  • Immediate start opportunity, fantastic work environment and positive team culture
  • Suited to a fast learner who is customer-focused, with strong attention to detail and a positive attitude
  • Based in Brisbane’s southside at Cannon Hill with on-site parking provided

We are seeking a full-time Customer Care team member to join us based in Brisbane in our Australian head office. 

You are a great team player who can also work autonomously and take ownership of their Territory, with excellent verbal and written communication skills who has previous experience in dealing with internal and external customers. Abacus dx and Big Green Surgical operate in a fast-paced environment, where you will have the opportunity to build strong relationships with our repeat customers.

The role encompasses a variety of tasks including data entry, liaising with customers and other team members, technical service administration and problem-solving. As our customers are in the medical field, attention to detail is of paramount importance in this role.

  • Entering and invoicing customer orders using ERP system
  • Responding to customer queries by phone and email
  • Liaising with the broader operations team, including purchasing and warehouse, to ensure customer needs are met
  • Logging customer order and invoice related issues and assisting in problem-solving and resolution
  • Promoting great Customer Experience in all communications
  • Accuracy in data entry
  • Experience with ERP and CRMs like Salesforce and Power BI
  • Strong attention to detail
  • Excellent communication skills, both written and verbal
  • Friendly and professional phone manner
  • Good team player and a positive attitude
  • Previous experience in the healthcare sector or science qualification 
  • Experience with ERP, Salesforce and Power Bi
  • Immediate start
  • Highly competitive salary, bonus structure and company-sponsored superannuation contributions in line with Australian Super Guarantee 
  • Energetic working environment and positive team culture
  • Ongoing training and development
  • Great public transport options around the office
  • Office location close to cafes and other amenities, on-site parking available
  • Access to our Employee Assistance Program
ABOUT Abacus dx

Abacus dx is a leading distributor of medical diagnostic and life science products. Our success is attributed to our dedication in sourcing high quality, niche products and by providing the highest levels of sales, marketing and technical support. We pride ourselves on our values: Engage, Empower,  Enhance, Excel.

ABOUT Big Green Surgical

Big Green Surgical is a provider of specialised healthcare solutions across various surgical specialties throughout Australia and New Zealand. We represent 20 international suppliers of innovative products, supported by a caring and trusted team of industry professionals.

When applying please ensure you attach a tailored cover letter specifically addressing why you believe you are suitable for the role. 

Please submit your application letter and detailed resume through the Seek website. Applications without a cover letter will not be considered. Please phone 1800 222 287 for further information.