Technical Applications Specialist

As our Brisbane business continues to expand, so does our need for additional Applications Support. We have a great opportunity for a Technical Applications Specialist in Brisbane to join an excellent team. Apply now!

ABOUT THE ROLE

  • Provide applications support across QLD and nationally
  • Based in Brisbane with a requirement to travel throughout Australia and NZ
  • Work in an exciting entrepreneurial environment offering high-quality niche products and innovative solutions
  • Obtain strong training and support from a close knit team and across the business

DUTIES & RESPONSIBILITIES

  • Manage the training and technical support activity of customers within a geographically defined region
  • Provide customer training, technical support via the phone and/or onsite 
  • Coordinate instrument installations and manage technical cases ensuring issues are resolved with minimal downtime
  • Assist in instrument and assay evaluation for new business opportunities
  • Liaise with the Technical Applications Coordinator on the development and implementation of training and support strategies that will lead to the effective use of instruments and reagents
  • Collaborate with the sales team to increase customer product knowledge and assist with the development of new sales opportunities
  • Complete software upgrades and assist in the instrument repair process if required
  • Build a network of customer relationships to maximise opportunities for the organisation
  • Contribute to the continuous improvement of Abacus dx

SKILLS AND EXPERIENCE

  • Experience in diagnostic pathology and/or medical research
  • Good analytical problem-solving skills
  • Good interpersonal and relationship building skills
  • Proven skills in time management and prioritisation of tasks
  • Proven skills in presenting and analysing data 
  • Ability to communicate clearly, both verbally and in writing
  • Minimum of intermediate level computer skills (Microsoft office including Excel, Word, Outlook, PowerPoint and Internet software)
  • Current drivers licence

Highly Desirable:

  • Previous Technical Applications experience
  • Strong technical skills and experience with Immunology and Biochemistry
  • IT and/or connectivity skills and experience

WE OFFER

  • Ongoing training and development
  • Fantastic working environment and team culture
  • Office location close to cafes, shops and other amenities, on-site parking available
  • Highly competitive salary, performance-based incentive and 10% company-sponsored superannuation

ABOUT Abacus dx

Abacus dx is a leading distributor of medical diagnostic, healthcare education, and life science products. Our success is attributed to our dedication in sourcing high quality, niche products and by providing the highest levels of sales, marketing and technical support. We pride ourselves on our values: Inspire, Empower, Excel.

Our head office is based in Brisbane with regional offices spread across Australia and New Zealand.

To APPLY: 

Please submit your cover letter and detailed resume by email to Alison Weston (Technical Applications Coordinator).  For any enquiries, please phone 1800 222 287.

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