FAQs

Making a difference to the people we help treat by creating value and improving healthcare outcomes through connecting innovative manufacturers with Australasian customers.

Answers to Your Most Common Questions

Here, we address common enquiries about our products, services, and support. Our commitment is to provide exceptional customer care, ensuring you have all the information you need.

Can I place an order without a purchase order number?

Yes, as long as you have a valid credit card (Australia only). All orders are required in writing. You can send email orders to [email protected].

What if my order is urgent?

If you require your items urgently please contact us directly on (AUS) 1800 222 287 or (NZ) 0800 222 170.

If I receive more than one delivery will I be charged additional packing, shipping & handling (PSH)?

No, you will only be charged PSH once per order no matter how many shipments you receive.

What if I order the incorrect item?

If you believe you have ordered the incorrect item please contact us directly on (AUS) 1800 222 287 or (NZ) 0800 222 170. A restocking fee may be applied as per our Service Policy.

Do prices include GST?

No, all prices are GST exclusive.