Engineering & Technical support
Making a difference to the people we help treat by creating value and improving healthcare outcomes through connecting innovative manufacturers with Australasian customers.
Installation, training & maintenance
Superior technical customer solutions services and support
We offer high experience levels, a dedicated support hotline and Technical Service Centre, emergency repairs, scheduled preventative maintenance visits, technical applications support for software and reagents, calibration, system preparation and installation of all instruments according to manufacturer’s guidelines and your laboratory’s specifications, and product-specific education and training.
- 19 Engineers
- 9 Technical support specialists
- Dedicated technical support and customer care call centre
- Comprehensive coverage across Australia and New Zealand
- 250 years combined IVD experience in the team
Our Reach
Abacus dx has an extensive distribution network that spans across Australia and New Zealand, ensuring timely delivery of high-quality diagnostic and medical products to key healthcare and research facilities.
The company strategically positions itself to efficiently serve major cities with their robust logistics and supply chain operations allow them to distribute products directly to hospitals, private and public laboratories, universities, and research institutions, ensuring accessibility to cutting-edge medical and scientific advancements across the region.