Contacting our Technical Services Team

Last updated: 03rd February, 2022

Products are for professional/laboratory use only.

Being able to respond quickly and efficiently when technical issues arise is of utmost importance to ensuring that you achieve maximum uptime in your laboratory.

If your instrument is not able to run tests, please call Abacus dx Customer Care on:

Freecall:  1800 222 287 (AUS) or 0800 222 160 (NZ)

Outside of our business hours the Abacus dx freecall number is answered by our after hours service. If your call is received outside of our office hours and your require urgent assistance your call will be forwarded through to one of our technical services team members.

For general technical enquiries that do not require an urgent response, you can phone through on our freecall number or email to


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