Contacting our Technical Services Team

Last updated: 21st April, 2023

Being able to respond quickly and efficiently when technical issues arise is of utmost importance to ensuring that you achieve maximum uptime in your laboratory.

If your instrument is not able to run tests, please call Abacus dx Technical Support team on:

Freecall:  1800 222 287 (AUS) or 0800 222 160 (NZ)

Outside of our business hours, the Abacus dx freecall number is answered by our after hours service.

For general technical enquiries that do not require an urgent response, you can use our Technical Support online form (link below), or email our Technical Support Team on

Technical Support Online Form

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